DragFlow hosted telephony — one flowing app for calls, chat, meetings & your whole switchboard.
DragFlow replaces your office phone system, mobile dialler and meeting platform with one secure desktop & mobile app — provisioned, ported and supported end-to-end by your DragTechies in the UK.
See it before you switch
Everything your team uses — under one calm, familiar window.
Real screens from the DragFlow desktop app — the workspace your front desk, your sales floor and your engineers all sign in to.
Team chat & rooms
1:1 and public rooms keep conversation, files and call context in one place.
Queues & IVR
Live view of every queue, agent and missed call — supervise from any device.
Mobile-ready calling
Keep calls, contacts and presence synced wherever your team works.
Shared service desk
Route customer calls to the right team and track who owns each conversation.
Engineering pedigree
The same rigorous design culture behind the seatbelt, Bluetooth, Spotify and the pacemaker — now powering your business communications.
DragAI · Call intelligence
AI call transcripts — every conversation, written down and searchable.
DragFlow can transcribe your calls automatically. Instead of scribbling notes mid-conversation, your team gets a clean, timestamped written record moments after hanging up — plus a short AI summary of what was agreed and what happens next.
Automatic transcription
Calls are turned into accurate written transcripts with speaker labels and timestamps — no manual note-taking.
AI summaries & actions
A short summary of the call plus the agreed next steps, so nothing is lost between the phone and your CRM.
Searchable history
Search across past conversations by keyword, customer or team member and find exactly what was said.
Coaching & quality
Managers can review real conversations to train new starters and keep service consistent across the team.
Secure & UK-compliant
Transcripts are stored in secure UK/EU cloud with role-based access, supporting GDPR and your retention policy.
Spot problems early
Flag repeat complaints, missed promises and at-risk accounts before they turn into lost customers.
Built-in ticket desk
Tickets raised on your hunt groups, tracked to resolution.
DragFlow raises tickets against your hunt groups, so every call into sales, service or accounts lands as a piece of trackable work. Tickets are allocated to the right person and followed through alongside operator notes, call recordings and AI transcripts — all in the same window your team takes calls in.
Generated on the hunt group
A call into a hunt group creates a ticket automatically, so nothing that reaches your queues goes unrecorded.
Allocated to the right operator
Tickets are allocated to an individual or a team, with a priority and a due date, rather than sitting in someone's personal inbox.
Operator notes, recordings and transcripts
Whoever handled the call adds their notes, and the call recording and AI transcript stay attached for whoever picks it up next.
Tracked through to resolved
Open, in-progress and overdue tickets are visible at a glance, so your managers can see the backlog in real time.
What your team can do with it
- Tickets generated automatically on any hunt group
- Allocate to an operator or a shared team queue
- Operator notes added on and after the call
- Call recordings attached to the ticket
- AI transcripts and summaries attached to the ticket
- Priorities, due dates and @mentions
- Reminders and escalation on overdue tickets
- Live dashboards for open, aging and resolved work
A feature your team uses day to day — included in the same app as your calls, chat and meetings.
Internal Communications & Workflow for UK SMEs
DragFlow is the modern SME internal communications platform — a hosted telephony and cloud PBX built around the way your team actually works. We map your departments, escalations, on‑call rotas and customer journeys, then tailor IVR menus, ring groups, call queues and workflow automations so calls, messages and tickets flow seamlessly between sales, support, accounts and the back office. Softphone apps for Windows, macOS, iOS and Android, Microsoft Teams direct routing, FCA‑compliant call recording and 99.99% SLA.
Tailored Internal Call Flows
We design departmental routing, escalation paths and out‑of‑hours rules around your real internal processes — not a generic template.
Seamless Team Collaboration
Presence, internal extensions, instant transfer, whisper, barge and intercom keep every department in sync across offices, home workers and the road.
Microsoft Teams Calling
Direct routing brings external PSTN calls into Teams, while DragFlow retains advanced contact‑centre features Teams alone can’t deliver.
Workflow & CRM Integrations
Click‑to‑dial, screen‑pops and call logging into HubSpot, Salesforce, Zoho, Microsoft Dynamics, Pipedrive and bespoke line‑of‑business apps.
IVR, Queues & Auto‑Attendant
Drag‑and‑drop IVR builder, skills‑based routing, callback queues, voicemail‑to‑email and wallboards for live SME visibility.
Call Recording & Compliance
FCA / MiFID II compliant call recording, 7‑year encrypted retention, on‑demand playback and tagging for QA and dispute resolution.
Softphone & Mobile App
Work from anywhere on your business number — WiFi calling, 4G/5G failover and full presence across every device.
Bundled UK Connectivity
Pair DragFlow with FTTP full‑fibre business broadband, leased lines and 4G/5G backup for guaranteed call quality on one bill.
Frequently asked questions
How does DragFlow improve internal communications for SMEs?
We start by mapping your departments, escalation paths and customer journeys, then tailor IVR menus, ring groups, call queues, presence and integrations so calls, voicemails and notifications flow seamlessly between sales, support, accounts and the back office — without dropped balls between teams.
What is hosted telephony?
Hosted telephony — also called cloud telephony or hosted VoIP — moves your business phone system from a box in the cupboard to the cloud. DragFlow delivers calls over the internet, so your team can work from anywhere on the same UK business number.
Is DragFlow a replacement for ISDN?
Yes. With BT switching off ISDN and PSTN by January 2027, every UK business needs a digital alternative. DragFlow is a fully hosted VoIP phone system ready for the ISDN switch‑off, with free porting of your existing numbers.
Does DragFlow work with Microsoft Teams?
Yes — DragFlow supports Microsoft Teams direct routing so you can make and receive external PSTN calls inside Teams, while keeping advanced contact‑centre features like queues, wallboards and call recording.
How much does DragFlow cost?
DragFlow starts from POA per user, per month, including unlimited UK landline and mobile minutes, a softphone app, voicemail‑to‑email and 24/7 UK support. Volume discounts apply from 10+ seats.
How long does deployment take?
Most UK SMEs are live on DragFlow within 7 working days, including number porting from any UK carrier, handset provisioning, IVR build and user training.